Shipping Policy – Elope Active

At Elope Active, we aim to deliver your favorite styles quickly, safely, and efficiently. Please review our shipping policy to understand how we process and deliver your orders.

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1. Order Processing Time

• All orders are processed within 1–3 business days (Monday to Saturday, excluding public holidays).
• Orders placed after 6 PM or on weekends will be processed on the next business day.
• You will receive an email or SMS confirmation once your order has been processed and shipped.

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2. Shipping Time & Delivery

• After dispatch, delivery usually takes 4–7 business days depending on your location.
• Remote or rural areas may take additional time for delivery.
• We partner with reliable courier services to ensure timely and safe delivery.
• Delivery timelines may vary due to unforeseen factors such as weather, courier delays, or regional restrictions.

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3. Shipping Charges

• Free shipping is available on prepaid orders above ₹999 (or as per ongoing promotions).
• A nominal shipping fee may apply for orders below this amount or for certain delivery locations.
• COD (Cash on Delivery) orders may include an additional COD fee mentioned at checkout.

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4. Tracking Your Order

• Once your order is shipped, you will receive a tracking ID via email or SMS.
• You can track your order using the provided tracking link on our website or the courier partner’s portal.
• If you experience any issues while tracking your order, feel free to contact our support team.

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5. Delivery Attempts

• Our courier partners will attempt delivery up to two times at your address.
• If the package remains undelivered, it will be returned to us, and reshipping charges may apply.
• Please ensure your address and contact details are accurate to avoid delivery delays.

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6. Damaged or Lost Packages

• If your package arrives damaged, please notify us within 48 hours of delivery with photos or videos.
• We will investigate and assist you with a replacement or refund as per our return policy.
• In case of lost shipments, we will coordinate with the courier partner and resolve it promptly.